faqs

Yes! We offer 10% discount on 4-9 pieces and 20% on orders of 10 or more. Contact us for the coupon code.

Do you offer a group discount?

Select "own Jacket" from the drop-down menu and place the order as normal. Once we receive your order, we will email you our studio address to mail the jacket.

How do I send you my own jacket to embroider?

We can send you a mock-up of the design before we start stitching to make sure you are 100% happy and make any final changes. Ask for this in the order notes at checkout.

Can you mock-up the embroidery design?

Absolutely...we love a challenge! Our jackets are fully customizable, and we would love to work with you on a one-of-a-kind jacket. Contact us with your ideas and we can discuss design ideas and prices.

I have a jacket idea, do you offer customized designs?

Our turnaround time to process your order is 1-2 weeks depending on the complexity of your design and the amount of orders we are working on at that time. Shipping times vary depending on the shipping method you select, but most U.S. domestic shipments will take 1-3 days.

How long will it take to receive my order?

Yes, at checkout there is the option to upgrade your order for $50. This upgrade will reduce the processing time to 2-4 business days. Please bear in mind you also have to factor in the shipping time, so you may want to upgrade to Priority Express or Fedex 1 day. In the order notes section please specify the date you need the jacket by and we can advise you.

Do you offer rush order upgrades?

Yes! Electronic gift cards are available for purchase in our web-store. Simply select the amount you wish to purchase and an e-gift card will be emailed to you or your recipient. Please note that all gift cards expire after one year from the purchase date.

Can I buy a gift card for River + Indie?

Yes! Our jackets make the perfect gift for your loved ones and you can add gift wrapping at check out. Our gift wrap includes carefully wrapping the item in tissue paper, placing into a white glossy gift box, and finishing with a luxurious, black satin ribbon. We include a card of your choosing which we can either leave blank for you to write your own message, or if you would like the gift sent directly, we can handwrite your special note.

Do you offer gift wrapping?

Yes, for the last 5 years we went by WTF Embroidery. At the beginning we designed tongue-in-cheek embroidery, but as our brand evolved and matured we felt the cheeky name no longer fit. River + Indie is our brand name now, we hope you love it as much as we do!

Were you once called WTF Embroidery?

click here to read our shop policies

subscribe for updates

[]