shop policies

River + Indie withholds copyright to all designs. You are not allowed to copy or reproduce, resell, redistribute, or share my designs whole or in part for any reason. Designs are for personal and small business use only, credited River + Indie.

Copyright:

Due to the nature of the custom work all custom embroidered items are final sale and non-refundable nor exchangeable.

Refunds:

River + Indie ships to most countries. Please be aware that River + Indie is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries outside the U.S. All international orders are shipped via USPS and FedEx. However, we have no control over how long your customs office holds your package. We are not responsible for packages beyond the port of entry.
All customs forms will be filled out accurately to reflect the total value of your products. We will always indicate when asked that the package includes merchandise. Please do not ask us to mark "gift" to avoid fees or taxes from your country.

International Orders:

River + Indie is not responsible for lost or stolen packages confirmed to be delivered to the address entered. Upon inquiry, River + Indie will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate with USPS.

Lost or Stolen Packages:

If a package is returned to River + Indie due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. River + Indie is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer.

Incorrect Shipping Information:

All orders are custom-made and take 1-2 weeks to create. Please note that during holiday, sales and launch periods we may require longer processing time. We ship via USPS Priority Mail, if you would like faster delivery, please select expedited shipping at checkout. Note that upgrading to expedited shipping does not move your order to the front of the queue, and the 1-2-week processing time will still be required. Once an order is processed and shipped please allow up to 3 business days for delivery Priority Mail and 1-2 business days for Express Priority.

Shipping Policy:

Once your order is placed, we are unable to process a cancellation. If you have any questions about which style to select please contact us before completing an order.

Cancellation Policy:

1. Select your jacket size and style from the drop down menu
2. Choose your preferred thread color from the 2nd drop down menu
3. Choose your font style from the 3rd drop down menu
4. In the text box write your custom wording, please write out your custom wording exactly as you would like it embroidered with the correct upper/lower case layout and any punctuation.

How to Order:

3) Vintage Levi Jacket - we source the Levi “Trucker” style jackets which have a more oversized/unisex feel to them. Please note that due to the nature of vintage each jacket is different, and sizing may vary with shrinkage or stretch over time. There may also be signs of wear, discoloration and age. Please be aware that product images for this style are for example only; denim colors and style may differ to the real product you will receive.

2) Oversized Denim Jacket - a relaxed, oversized fit

1) Classic Denim Jacket - a classic fit with some light distressed detailing to some of the seams

We have 3 jacket styles to choose from, click on each for photos and measurements:

Fit and Size Guide:

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oversized denim jacket

sizing

size

chest

length

S/m

42"

25"

m/l

46"

26"

classic denim jacket

sizing

size

chest

length

s

34"

23"

m

37"

24"

l

40"

25"

vintage levi jacket

sizing

size

chest

length

s

38"

24"

m

40"

25"

l

42"

26"

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